Privacy policy
Privacy Policy
Last updated: May 29, 2026
Tribe Colors operates this store and this website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Tribe Colors is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or complete another transaction through the Services, or when you communicate with us in any other way. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term “personal information,” we mean any information that identifies you or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or information that has been de-identified so that it cannot identify you or reasonably be linked to you.
Depending on how you interact with the Services, where you live, and what applicable law allows or requires, we may collect or process the following categories of personal information, including inferences drawn from this information:
- Contact details, including your name, address, billing address, shipping address, phone number, and email address.
- Financial information, including credit card numbers, debit card numbers, financial account information, payment card information, transaction details, payment method, payment confirmation, and other payment-related information.
- Account information, including your username, password, security questions, preferences, and settings.
- Transaction information, including the items you view, add to your cart, save to your wishlist, purchase, return, exchange, or cancel, as well as your previous transactions.
- Communications with us, including information you provide when contacting us, such as when submitting a customer support request.
- Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
- Usage information, including information about your interaction with the Services, such as how and when you use or browse them.
Sources of Personal Information
We may collect personal information from the following sources:
- Directly from you, including when you create an account, visit or use the Services, communicate with us, or provide your personal information in any other way.
- Automatically through the Services, including information from your device when you use our products or services or visit our website, as well as through cookies and similar technologies.
- From our service providers, including when we engage them to provide certain technology or when they collect or process your personal information on our behalf.
- From our partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:
Providing, Personalizing, and Improving the Services
We use your personal information to provide the Services to you, including to fulfill our contract with you, process your payments, manage your orders, remember your preferences and items of interest, send you account-related notifications, process purchases, returns, exchanges, or other transactions, create, maintain, and manage your account, arrange shipping, facilitate returns and exchanges, allow you to post reviews, and provide a personalized shopping experience, such as recommending products related to your purchases.
This may include using your personal information to personalize and improve the Services.
Marketing and Advertising
We use your personal information for marketing and promotional purposes, such as sending you marketing, advertising, and promotional communications by email, text message, or postal mail, and showing you online advertisements about products or services through the Services or on other websites.
This may include advertisements based on items you previously purchased, added to your cart, or other activity performed through the Services.
Security and Fraud Prevention
We use your personal information to authenticate your account, provide a secure shopping and checkout experience, detect, investigate, or take action regarding possible fraudulent, illegal, harmful, or malicious activity, protect public safety, and ensure the security of our Services.
If you choose to use the Services and create an account, you are responsible for keeping your login credentials confidential. We strongly recommend that you do not share your username, password, or other account information with anyone.
Communicating With You
We use your personal information to provide customer support, respond to your requests, deliver our services effectively, and maintain our business relationship with you.
Legal Reasons
We use your personal information to comply with applicable law or respond to valid legal processes, including requests from law enforcement agencies or government authorities.
We may also use your personal information to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate possible violations of our terms or policies.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, in accordance with this Privacy Policy. These circumstances may include:
- With Shopify, vendors, and other third parties who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, order management, and shipping.
- With business and marketing partners to provide marketing services and show you advertising. For example, we use Shopify to support personalized advertising through third-party services, based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices.
- When you direct us, request us, or otherwise consent to the disclosure of certain information to third parties, such as to ship products to you or through the use of social media widgets or login integrations.
- With our affiliates or within our corporate group.
- In connection with a business transaction, such as a merger or insolvency process, to comply with applicable legal obligations, including responding to subpoenas, search warrants, or similar requests, to enforce applicable Terms of Service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.
Depending on where you live, you may have the right to tell us not to share information about you for personalized advertising and marketing purposes based on your online activity with different businesses and websites.
Relationship With Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you.
In order to provide and improve the Services, the information you submit through the Services will be transmitted to and shared with Shopify, as well as with third parties that may be located in countries other than your own.
Additionally, to help protect, grow, and improve our business, we use certain advanced Shopify features that incorporate data and information obtained from your interactions with our store, with other merchants, and with Shopify itself.
To provide these advanced features, Shopify may use personal information collected about your interactions with our store, with other merchants, and with Shopify’s platform. In these circumstances, Shopify is responsible for the processing of your personal information, including responding to your requests to exercise your rights regarding Shopify’s use of your information for these purposes.
To learn more about how Shopify uses your personal information and the rights you may have, you can review Shopify’s Consumer Privacy Policy. Depending on where you live, you may exercise certain rights regarding your personal information through Shopify’s privacy portal.
Third-Party Websites and Links
The Services may include links to websites or other online platforms operated by third parties.
If you access links to websites that are not affiliated with or controlled by us, we recommend that you review their privacy and security policies, as well as their terms and conditions.
We do not guarantee and are not responsible for the privacy or security of those websites, including the accuracy, completeness, or reliability of the information they contain.
Information you provide in public or semi-public spaces, including information you share on third-party social media platforms, may also be visible to other users of the Services and to users of those third-party platforms, without limitation as to its use by us or by third parties.
The inclusion of such links does not, by itself, imply any endorsement of the content of those platforms or their owners or operators, unless expressly stated in the Services.
Children’s Data
The Services are not intended for use by children, and we do not knowingly collect personal information from minors as defined by applicable law in your jurisdiction.
If you are a parent or legal guardian of a child who has provided us with personal information, you may contact us using the contact details below to request deletion of that information.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell,” as those terms are defined under applicable law, personal information of individuals under the age of 16.
Security and Retention of Your Information
Please note that no security measure is perfect or impenetrable, and we cannot guarantee “absolute security.”
In addition, any information you send to us may not be secure while it is being transmitted. We recommend that you do not use unsecured channels to send us sensitive or confidential information.
The length of time we retain your personal information depends on several factors, including whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below regarding your personal information.
However, these rights are not absolute, may apply only in certain circumstances, and in some cases, we may deny your request as permitted by law.
Right of Access
You may have the right to request access to the personal information we hold about you.
Right of Deletion
You may have the right to request that we delete the personal information we hold about you.
Right of Correction
You may have the right to request that we correct inaccurate personal information we hold about you.
Right to Data Portability
You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and subject to certain exceptions.
Managing Communication Preferences
We may send you promotional emails, and you may opt out of receiving them at any time by using the unsubscribe option included in our emails.
If you opt out of receiving promotional emails, we may still send you non-promotional emails, such as emails related to your account or orders you have placed.
You may exercise any of these rights where indicated in the Services or by contacting us using the contact details provided below.
To learn more about how Shopify uses your personal information and the rights you may have, including rights related to data processed by Shopify, you may visit Shopify’s privacy portal.
We will not discriminate against you for exercising any of these rights.
We may need to verify your identity before processing your request, as permitted or required by applicable law.
In accordance with applicable law, you may designate an authorized representative to submit requests on your behalf to exercise your rights. Before accepting a request from an authorized representative, we will require proof that you have authorized the representative to act on your behalf, and we may need you to verify your identity directly with us.
We will respond to your request within a reasonable period of time, as required by applicable law.
Complaints
If you have any complaints about how we process your personal information, please contact us using the contact details provided below.
Depending on where you live, you may have the right to appeal our decision by contacting us using the details below, or to file a complaint with your local data protection authority.
International Transfers
Please note that we may transfer, store, and process your personal information outside the country in which you live.
If we transfer your personal information outside the European Economic Area, the EEA, or the United Kingdom, we will use recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses, SCCs, or any equivalent contract issued by the competent authority of the United Kingdom, as applicable, unless the transfer is made to a country that has been recognized as providing an adequate level of protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for operational, legal, or regulatory reasons.
We will post the updated version of this Privacy Policy on this website, update the “Last updated” date, and notify you of changes as required by applicable law.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please contact us at:
Email: tribucolors@gmail.com
Address: Transversal 36sur #33-72 Envigado, Antioquia, Colombia